Cancellation & Refund Policy

Four Winds Reiki hosts a small number of retreat style Equine Reiki courses at Mirrambeena
throughout the year, offering limited places on each course to ensure the best possible opportunity
for participants to learn, via small group settings. The following provides important information
concerning any request to cancel, or request a refund of fees for our courses.

Cancellations (Refund Requested)

For refunds, all cancellations must be received in writing no later than *30 days prior to the
scheduled course. A cancellation fee of $295 AUD will be deducted from all eligible refunds.
Phone cancellations will not be accepted. Notice of cancellation may be received via email
to julie@fourwindsreiki.com.au. It is up to the registrant to confirm receipt of the
cancellation request.

No refunds will be issued for cancellations received after the deadline. In extenuating
circumstances, to be determined solely by Four Winds Reiki, a voucher for attendance at
another course might be offered but not guaranteed. Additional fees may be required.

Refunds

If granted, refunds will be paid within 14 days of cancellation via direct deposit to an Australian Bank account, or refunded to your PayPal account (minus PayPal transaction fees) if your course fees were paid via your
PayPal account.

Waiting List

For cancellations received after the deadline, registrants may be eligible to receive a refund
if his or her place can be filled by Four Winds Reiki from a waiting list, if a waiting list exists
for the course you’d like to withdraw from.

Non – Attendance

Refunds will not be provided for registrants who do not attend the course.

* Four Winds Reiki must make many commitments prior to running a course, including but
not limited to: printing of course materials, sourcing supplies for the course, arranging
accommodation for registrants during the course. A great deal of preparation is involved in
the lead up to the course commencement therefore making changes once finalised will result
in extra costs or penalties and potentially unfilled places on courses

Cancellation of a Course

In the event of circumstances beyond its control, Four Winds Reiki reserves the right to
amend or cancel any course.

If Four Winds Reiki cancels a course:

• All registrants will be notified via email and will receive a full refund of fees paid (no
  cancellation fee) no later than two business days following the scheduled date of the
  course.
• All refunds will be made via internet transfer into an Australian bank account, or
  refunded to your PayPal account if payment was initially made via PayPal.
• Four Winds Reiki is not liable for any expense incurred by registrants as a result of
  cancellation.
• Any cancellations or alterations to courses will be updated on the web site as soon
  as possible.

Cancellation due to Covid-19

Registrants who need to withdraw from a course due to testing positive to COVID-19 and are still isolating or experiencing symptoms at the time of course commencement, or due to having contact with a confirmed case of COVID-19 in the 7 days before the event may request a transfer to a later course (providing a spot is available on the course) once they have recovered from the virus.

To be eligible for a transfer to another course registrants will be asked to provide proof of diagnosis of COVID-19.

Four Winds Reiki requests that registrants carefully review all course related registration information (as
found in your Registration Receipt, Registration Confirmation Email and/or the Event Web Page) and Four Winds Reiki’s Terms and Conditions for any additional terms or limitations that may apply to a course.

Force Majeure

Every effort will be made to execute the course at the appointed time, but should we be prevented or delayed in carrying out by reason of an Act of God, War, Lock outs, Fire, Flood, Delays in Transit, Strikes, Riots, Pandemic or any other circumstances beyond its control, time of delivery shall be extended until a reasonable time after the event preventing or interfering with the due execution, and under no circumstances will Four Winds Reiki be liable for any loss or damage suffered as a result thereof.

Questions about this Policy

If you have any questions regarding the above Cancellation and Refund Policy, please
contact Julie Abrahams via email julie@fourwindsreiki.com.au